1.1 – These General Conditions, updated in May 2017, are intended, with the order form and the other elements referred to therein, to regulate the terms and conditions governing the provision of the ConnectingBrands Online Store.
1.2 – The purchase of any product on the ConnectingBrands Online Store implies acceptance of these General Conditions of Online Sales.
1.3 – Any and all alcoholic beverages available for sale on the ConnectingBrands Online Store can only be purchased by people who are of legal age for such, in their country of residence.
2. Product Information, Prices and Content
2.1 – ConnectingBrands reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
2.2 – The images that illustrate each product on ConnectingBrands may differ from the product later delivered, and these same products are also subject to stockouts.
2.3 – Despite the efforts of ConnectingBrands, some products may have an inaccurate price, which is why the company checks prices whenever it processes orders. Consequently, the prices shown on ConnectingBrands are merely indicative and do not constitute a contractual offer. If the product’s actual price is lower than the advertised price, ConnectingBrands will refund the difference. If the price is higher, ConnectingBrands will inform the customer of such situation by email and will await their decision to accept the new price or cancel the order within 15 days from the date the email was sent.
2.4 – Under Portuguese law, all prices shown on the ConnectingBrands product pages include the respective VAT rates in force, unless otherwise indicated. Only and only for retail professionals, the values shown on ConnectingBrands do not include VAT, and the information “No VAT” is expressly written, always visible and next to the price.
3. Ordering and Payment
3.1 – After confirming the order at ConnectingBrands, an email will be sent to the contact address registered therein by the customer upon formalization, with all details about delivery, billing, payment information, products and values. ConnectingBrands suggests to all customers the confirmation of its details. If the customer does not receive the order confirmation email, he is requested to contact ConnectingBrands through the following contacts so that this notification can be sent again to the customers email address.
3.2 – If any of the details placed by the customer in the order are wrong and/or the customer intends to change any information, as long as the order has not yet been shipped, the customer is requested to contact the following contacts as soon as possible for the change requested by the customer to be made internally. Changes to the details of orders already shipped will have to be analyzed by the ConnectingBrands team so that, together with the customer, a more suitable solution can be found.
3.3 – All orders on ConnectingBrands will only be processed after the effective receipt of payment. The formalization of the order in itself does not constitute a reservation of the products.
3.4 – If an order cannot be satisfied in part or in full, the customer will be immediately contacted by ConnectingBrands in order to find the most suitable solution.
3.5 – All orders placed at ConnectingBrands have a maximum payment period of 15 days. After this period, the order will be automatically cancelled.
3.6 – Orders may be cancelled when expressly requested by the customer through one of the following contacts before the orders are dispatched. After confirming the shipment of the order, the customer is asked to contact ConnectingBrands so that, together with it, the most suitable solution can be found.
3.7 – Through the ConnectingBrands Online Store, payments are accepted through Multibanco Reference, MBWAY (both for customers with a bank account in Portugal), Bank Transfer and Paypal.
3.8 – The status of orders at ConnectingBrands are comprised of 3 phases: Pending, Processing and Finalized.
a) Pending – Waiting for the payment to enter the ConnectingBrands system;
b) In Process – Phase in which payment has already been received, and the order is in processing and packaging/preparation;
c) On Hold – Waiting for additional confirmations with the customer to proceed with the order. Exceptional phase.
d) Completed – The order has already been shipped/sent.
3.9 – Payments are received in euros, regardless of the currency in which the transaction is made, the conversion rates for payments made in other currencies will have to be borne by the customer.
4. Shipping costs
4.1 – To the prices shown on the products, the respective value of the postage is added to each order, which are calculated based on the sum of two factors: the packaging cost and the transport cost. The packaging cost for each bottle is €2. The shipping cost depends on the weight of the order and its delivery destination. This shipping value can be simulated within the shopping cart with the desired products added and filling in all the requested fields in the simulator. The total postage will also be automatically calculated when placing your order on the Online Store. Please note that the factors in this calculation may vary and change without prior notice.
5. Shipments and Deliveries
5.1 – For orders to be sent to the requested address, the shipping option must be chosen – National Shipping (in case of Portugal) and International Shipping (in case of other countries outside Portugal).
5.2 – In general, after dispatch, an order at ConnectingBrands takes a long time to be delivered:
– 72 hours in mainland Portugal;
– Between 5 to 9 working days in Madeira and Azores islands;
– About 4 working days in Peninsular Spain;
– About 6 working days in the rest of Europe;
– Approximately 7 working days in the rest of the world.
5.3 – After the orders are dispatched, the information to monitor the shipment will be available in the account of customers who have placed the order with registration and a notification is also sent via email with the information on the link to monitor the shipment for all customers registered and unregistered. If for any reason the customer does not receive the shipment confirmation, he must contact ConnectingBrands through one of the following contacts so that all available information about the shipment of the order can be sent again.
5.4 – After notification of shipment, customers must monitor the status of the shipment through the link provided by ConnectingBrands, so that they are aware of the status of progress until the time of delivery of the order, since ConnectingBrands does not notify each change of shipping status.
5.5 – All products shipped by ConnectingBrands must be checked upon delivery. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justify the reason for the return on the carrier’s delivery note and immediately notify ConnectingBrands through one of the following contacts.
5.6 – If, after delivery, the customer finds that any of the items is not in compliance, he is requested to contact ConnectingBrands immediately through the email email@example.com indicating the order number or the document number that accompanied the order, attaching images of the package as it was received and of all the items, so that the process of investigation of the occurrence can be opened internally and, in this way, the situation can be resolved as soon as possible.
5.7 – ConnectingBrands is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. Customers are responsible for the possible seizure of their orders, as well as the payment of customs fees, if any. In case of return of products, ConnectingBrands will refund only the amount corresponding to these same products. In case of doubts, the customer can contact ConnectingBrands before ordering.
5.8 – ConnectingBrands has contracted services with specialized carriers for the purposes of deliveries in Portugal, Europe and most countries in the world. Every effort is made to comply with dispatch and delivery deadlines, however, it should be noted that possible delays in deliveries may be unrelated to ConnectingBrands, and in these cases it is not possible to guarantee exact delivery deadlines.
5.9 – Most deliveries are made during office hours on working days at the shipping address indicated by the customer when submitting the order.
5.10 – In the event of an unsuccessful delivery attempt by the transport company due to absence, a ticket is always left in the customer’s mailbox with the carrier’s information. Depending on the service and the carrier, the orders must be collected at the place indicated by it in the notice of passage, or the instructions requested in the same notice must be followed.
5.11 – If for any reason the customer cannot receive the order or pick it up at the location indicated by the carrier, the customer is asked to contact ConnectingBrands so that together they can find the most suitable solution.
6. Governing Law
6.1 – ConnectingBrands recognizes to all its customers the right to terminate the contracts they enter into with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law no. 143/ 2001 and Decree-Law 82/2008 of 20/05.
6.2 – For exchanges or returns, the customer is requested to contact ConnectingBrands through the email firstname.lastname@example.org indicating the order number or the document that accompanied it, taking into account the conditions described below in the following topics:
a) In order to return the order, the product must be in perfect condition, and where applicable, with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
b) The return of defective products and mistaken shipments will be admitted, ConnectingBrands being responsible for the costs of shipping and collection whenever the customer informs of this circumstance within 14 (fourteen) days from the date of receipt of the product .
c) Once the goods have been received at our facilities and after validating the status of the goods in compliance, the amount will be returned according to the method of payment made by the customer, or another solution previously agreed with the customer. .
6.3 – ConnectingBrands assumes responsibility arising from defects of origin or raw material of the purchased product and if this is confirmed by the specialized team of ConnectingBrands, the exchange or return of the product will be carried out at no cost to the customer.
6.4 – ConnectingBrands will not accept the return of the product after it has been used, or if it has been altered or modified.
6.5 – ConnectingBrands is not responsible for deficiencies arising from incorrect use, negligence, poor storage conditions or causes of force majeure.
7. Applicable Law
7.1 – All purchases made on the ConnectingBrands website are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions of Online Sales will be submitted to the competent Portuguese Court.
7.2 – If the Customer is located outside Mainland Portugal, ConnectingBrands informs you that any legal proceeding must be exclusively filed in the Portuguese Courts.
7.3 – Under the terms and for the purposes of the provisions of art. 18 of Law No. 144/2015, of 8 September, informs that the ADR entity available is the Consumer Conflict Arbitration Center of Lisbon, with the following contacts:
Address: Faculty of Law of Universidade Nova de Lisboa – Campolide Campus 1099-032 Lisboa
Telephone: 21 384 74 84 (from 3 pm to 4 pm)
Telephone of the General Directorate of Consumer: 707 788 787
These general conditions for online sales can be changed without prior notice, and must therefore be consulted before placing any order.